HOW DO I TRACK MY DELIVERY STATUS?
To track your order, please contact Wine Connection - Delivery Centre (Mon - Sun: 9 am - 9 pm) at +65 6256 1092.
HOW MUCH DOES DELIVERY COST?
FREE (Standard 2-hour delivery) for orders above $100. Vouchers and automatic discounts do not apply to the shipping fees unless otherwise stated. Wine Connection reserves the right to revise the shipping fees any time at its discretion.
|Shipping Option||How much do I pay for Delivery?|
|Standard order below $100||SGD 15.00 for each location for standard 2-hour delivery
|Standard order above $100||FREE (Standard 2-hour delivery)|
WHAT DELIVERY OPTIONS DOES WINE CONNECTION OFFERS?
We offer the following delivery option: Standard 2- Hour Delivery.
(1) I placed my order on a business day.
Depending on the time of the day the order is placed. Your package will reach you on your preferred delivery date and the earliest options are as follows:
Orders before 7 pm: you can select 2-hour delivery* up to 9 pm or get delivered the next day from 10 am. For orders after 7 pm: all orders are delivered the following day from 10 am. Delivery time slot: 10 am - 2 pm , 2 pm - 4 pm, 4 pm - 6 pm, 6 pm - 8 pm, 7 pm - 9 pm.
*2-hour delivery might be unavailable during peak periods
(2) I placed my order on a public holiday!
We deliver 7 days a week including public holiday, your parcel will reach you on your selected time slot or on your preferred delivery date.
IMPORTANT: The delivery timeframe is based on the first delivery attempt of the parcel; If you are unable to receive the parcel at the time, the logistics partner may attempt delivery on the following day. (Subject to available time slots)
|Shipping Option||How much do I pay for Delivery?||When will my order reach me?|
|Standard 2-hour delivery||SGD 15.00||We deliver 7 days a week including public holiday, your parcel will reach you on your selected time
slot or on your preferred delivery date.
IMPORTANT: The delivery timeframe is based on the first delivery attempt of the parcel; If you are unable to receive the parcel at the time, the logistics partner may attempt delivery the following day. (Subject to available time slots)
WHAT IS THE MINIMUM AMOUNT TO QUALIFY FOR FREE SHIPPING?
You can enjoy FREE shipping on all online orders above $100. In the event that you are below the free delivery minimum, you can select the standard 2-hour delivery.
HOW LONG WILL IT TAKE BEFORE MY WINE ORDER IS DELIVERED?
You will be able to select your preferred delivery date and time frame (10 am - 2 pm, 2 pm - 4 pm, 4 pm - 6 pm, 6 pm - 8 pm, 7 pm - 9 pm) in your order cart checkout process. We currently offer standard 2-hour delivery option for your order.
We use local couriers to facilitate the delivery of our orders and are unable to deliver at specific times within the given time-slots (e.g. at 11 am, exactly 6:30 pm etc).
Delivery fee is not inclusive of any additional costs. Delivery fees will not be refunded for items returned.
The delivery option is subjected to stock availability of the day.
WHAT HAPPENS IF I’M NOT AROUND WHEN MY PACKAGE ARRIVES?
We use local couriers to facilitate the delivery of our orders. Our driver will contact you before arrival you may advise the driver to keep at your convenient place, rescheduling delivery subject to available date and time slots.
DOES WINE CONNECTION SHIP OUTSIDE SINGAPORE?
No, we do not ship to international locations. You can also visit our Thailand website here for shipping orders to addresses based in Thailand.
DO YOU DELIVER TO PO BOXES?
No, we are not able to deliver to PO boxes or to restricted zones such as army camps, ports, and airports.
DO YOU DELIVER TO CBD OFFICE AND SENTOSA?
Yes, We do. We use local couriers to facilitate the delivery of our orders.
MY ITEMS HAVE YET TO ARRIVE. WHAT SHOULD I DO?
Should you not be able to receive your items as per the indicated delivery time frame, please email firstname.lastname@example.org or contact us using the Contact Us Form with your shipping address and Order ID so that we can check your delivery status with our courier.
WHO CAN RECEIVE THE ORDER?
You must be 18 years of age to purchase alcoholic beverages from this site and received the delivery package. We reserve the right to request a valid photo ID for verification.
DO YOU OFFER SELF COLLECTION SERVICE?
No, we do not offer self-collection service currently.